ARRIVAL & DEPARTURE
Your room is at your disposal from 2 p.m. the day of your arrival until 11 a.m. the day of your departure. Please inform us if you will after 7 p.m. You can enjoy our spa the whole day of your departure with an extra charge of € 15.00.
If you travel by trail, we pick you up at the train station of Casteldarne. Please, inform us in time when you have planned to arrive and to call us 15 minutes before your arrival.
Booking
Please always book in written form.
Your booking will bee considered fixed after the payment of the deposit. In the written confirmation you will find all details about the deposit payment.
CANCELLATION POLICY
Cancellation is unfortunately upsetting for everyone. It is sad when someone doesn’t arrive and the rooms remain unoccupied, although others would have liked to have come.
Until 30 days before arrival: no penalty, we will transfer back the deposit
Until 15 days before arrival: 50% of the total amount, also in case of late arrival or early departure
Until 8 days before arrival: 70% of the total amount, also in case of late arrival or early departure
Less then 8 days before arrival: 90% of the total amount, also in case of late arrival or early departure
Later cancellations, no show or early departure are charged with 100% of the booked arrangement.
Cancellations are accepted only in written form.
PETS
You can bring your four-legged darling with you to our hotel. The rates per day are of € 25.00 (without food) and ask you to bring a blanket or basket.
Please understand that we don't allow pets in the dining room, sunbathing lawn and wellness area.
We kindly ask you to keep your dog in the hotel on a lash.
Please let us know again when you make the reservation whether you will bring your dog on holiday with you, as we only have individual rooms for pets.
DOUBLE ROOM WITH SINGLE USE
Single use surcharge of € 19 per person per day
CHILDREN'S DISCOUNTS (in the parents's room)
Until 1 year: 100%
1 - 4,99 years: 70%
5 - 8,99 years: 50%
9 -11,99 years: 30%
From 12 years: 10%